by Reginald | Feb 15, 2012 | Customer Value
If Only You’d Ask! (Are you really listening to the voice of the customer?) Hey, Mr. Six Sigma Blackbelt. It’s me, your customer. I hear all of you six sigma guys talking about how important it is to understand and listen to the voice of the customer, but if you...
by Reginald | Feb 14, 2012 | General
Strategic planning has different purposes at different levels of the organization. At the Corporate level, the central purpose is planning for growth. At the level of the Business Unit or Division, the purpose of planning is to identify strategic opportunities for...
by Reginald | Feb 14, 2012 | General
Every successful business engages in analyzing, evaluating, and improving the processes that constitute the organizations value stream(s), either for the purpose of driving out unnecessary costs or for the purpose of improving the effectiveness of those business...