by Reginald | Feb 15, 2012 | Case Studies
Mining Equipment Company Streamlines Operations and Qualifies for New Business. A multi-national manufacturer of mining equipment was faced with a significant decline in business at one of its international locations. The alarming aspect of this decline was that...
by Reginald | Feb 15, 2012 | Case Studies
Telecommunications Firm Improves Equipment Delivery Time and Reduces Churn. A wireless telecommunications provider, serving primarily business customers, was faced with a losing business proposition: with a churn rate approaching 50%, the company would have churned...
by Reginald | Feb 15, 2012 | Case Studies
Manufacturer in Declining Industry Makes Breakthrough Market Share and Profitability Gains. A small manufacturer of conveying, drying, and blending equipment for the plastics industry found itself in the unenviable position of actually losing market share in an...
by Reginald | Feb 15, 2012 | Customer Value
If Only You’d Ask! (Are you really listening to the voice of the customer?) Hey, Mr. Six Sigma Blackbelt. It’s me, your customer. I hear all of you six sigma guys talking about how important it is to understand and listen to the voice of the customer, but if you...
by Reginald | Feb 14, 2012 | General
Strategic planning has different purposes at different levels of the organization. At the Corporate level, the central purpose is planning for growth. At the level of the Business Unit or Division, the purpose of planning is to identify strategic opportunities for...
