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Are you really listening to the voice of the customer?

by Reginald | Feb 15, 2012 | Customer Value

If Only You’d Ask! (Are you really listening to the voice of the customer?) Hey, Mr. Six Sigma Blackbelt. It’s me, your customer. I hear all of you six sigma guys talking about how important it is to understand and listen to the voice of the customer, but if you...

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